Vijay Kumar Umapathy

Vijay Kumar Umapathy is an experienced executive in workforce management with a robust background spanning over a decade across various leadership roles. Currently serving as Executive Director of Workforce Management at TTEC since October 2025, Vijay previously held significant positions at Sutherland, TaskUs, and Startek India, where responsibilities included reporting, automation, business intelligence, and capacity management. Notable accomplishments include the implementation of workforce automation systems to enhance operational efficiency and effectiveness. Vijay's career began at Aegis, where leadership extended to managing teams and optimizing scheduling and training processes. Educational foundations include studies at M.S. Ramaiah Institute of Technology and Baldwin Methodist College.