Heather Walton

Heather Walton has extensive experience in managing and leading customer service teams in various companies such as Tyro Payments, Aussie, TeleTech, and Kincare. Heather has held roles such as Team Leader, Contact Center Manager, Project Lead, and Leader of Quality, Training, and Process Improvement. Throughout their career, Heather has been responsible for managing teams, driving quality and performance, implementing KPIs, conducting training and recruitment, and handling escalations. Heather's dedication to continuous improvement and effective management has helped their succeed in various leadership roles within the customer service industry.