Arvin A.

Arvin A. is a seasoned contact center professional with extensive experience in management roles across various organizations. Currently serving as Contact Center Manager at UNFCU since December 2022, Arvin oversees a team of 6 Supervisors, 4 Team Leads, and 125 agents, ensuring exceptional customer service delivery. Previously, Arvin held significant positions such as Sr. Manager of Pharmacy Experience at Capsule, managing a large team of 200 agents, and Sr. Manager of Call Intake at Midi Enterprises, LLC, leading 25 employees in a hybrid environment. Arvin's expertise includes performance management, team collaboration, and operational optimization, demonstrated through successful programs that increased quality scores, reduced costs, and enhanced customer satisfaction across multiple roles. Education includes studies at Nassau Community College from 1992 to 1993.