Karl Richardson

Karl Richardson is an experienced ServiceNow professional with a diverse background in project and engagement management. Currently serving as a ServiceNow Engagement Manager at UP3 since September 2023, Richardson has held various roles including ServiceNow Project Manager at Radisson Hotel Group and IWG plc, and ServiceNow Programme Manager at Deliveroo. Previous positions encompass leadership as a ServiceNow Engagement Lead at Agilisys and extensive project management roles at companies such as Arqiva and CloudStratex. Notably, Richardson also served as Head of Group IT Service Operations at Lavendon Group, overseeing IT service operations across the Middle East and Europe while implementing ITIL processes. Educational background includes studies at The University of Huddersfield.