Ashley Thomas (Moeller)

Director Of Customer Success at Urban SDK

Ashley (Moeller) Thomas has a diverse work experience spanning multiple industries. Ashley is currently employed at Urban SDK as both the Director of Customer Success and the Manager of Customer Engagement and Success, starting in May 2021. Prior to this, they worked at FieldEdge as a Customer Success Manager II from January 2021 to May 2021, and as a Customer Success Manager from March 2019 to May 2021.

Before their time at FieldEdge, Ashley worked at Intelliverse from September 2014 to March 2019. Ashley held the role of Client Success Manager, where they managed a team of 20-30 Remote Business Development Representatives and was responsible for various tasks such as hiring, payroll, quality assurance, and client satisfaction. Additionally, they were a Sales Development Representative from September 2014 to April 2015.

Ashley's experience also includes working at Honey Butter Boutique as a Manager from June 2013 to September 2014. In this role, they managed a team of five employees and performed various responsibilities such as hiring, scheduling, store management, and customer service.

Furthermore, Ashley has experience in the fragrance industry, specifically as a Sales Representative for Versace Fragrances from January 2011 to February 2013. In this capacity, they represented Versace fragrances at North Point Mall in Alpharetta, GA, working in department stores like Macy's, Dillards, and Von Maur.

Finally, Ashley began their career as a Crew Leader at Bruster's Real Ice Cream, where they worked from May 2008 to August 2012. In addition to store management tasks, they also made cakes and ice cream.

Overall, Ashley (Moeller) Thomas has a strong background in customer success management, team leadership, and retail management across various industries.

Ashley (Moeller) Thomas obtained a Bachelor of Business Administration (B.B.A.) degree in Management from Kennesaw State University, where they studied from 2010 to 2014. In addition to their degree, they have also acquired two certifications. In November 2019, they achieved the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER. Furthermore, in May 2021, they obtained the Service Hub Software certification from HubSpot.


Previous companies

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  • Director Of Customer Success

    May, 2021 - present

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