MJ McCarthy

MJ McCarthy serves as Senior Vice President of Global Account Management for Validity, leading the teams responsible for retaining and growing Validity’s broad customer base.

Prior to joining Validity, MJ spent over 9 years leading Account Management at Everbridge, helping to scale a 20M business through IPO in 2016 to its present-day status as one of New England’s top performing SaaS companies. As part of Everbridge’s evolution, MJ implemented a customer success model to increase focus on solution adoption and value realization across strategic customers. During her tenure, Everbridge consistently achieved best-in-class customer retention, net promoter score (NPS) and customer satisfaction (CSAT) scores based on feedback.

Recognized for her leadership in account management and customer success, MJ received a 2021 Stevie® Award, one of the world’s premier business accolades.

Prior to Everbridge, MJ held sales and account management leadership positions at CCBN, Thomson Financial, and Thomson Reuters.