Venues NSW
Kerrie Meyer is an experienced customer service professional with a strong background in leadership and operational management across multiple industries. Currently serving as the Event Staff Customer Service Manager at Venues NSW, Kerrie oversees customer service at prominent venues including the SCG and Allianz Stadium. Previously, as the NSW Contact Centre Manager at 13cabs, Kerrie successfully managed a team of 73 while optimizing contact centre operations, enhancing staff morale, and implementing a centralized taxi booking system for accessible transport. Kerrie's tenure at McDonald's included roles as the National Customer Service & Reception Manager, where key achievements involved setting up call centre operations for McDelivery services and ensuring high service delivery standards across 970 stores. Kerrie holds an MBA and a Graduate Certificate in Management from Macquarie Business School, along with a Certificate IV in Training & Assessment.
Venues NSW
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The Venues NSW legacy begins in 1852 with the establishment of the Sydney Cricket Ground. Today we are custodians of the most significant sporting and entertainment facilities in NSW – all situated within a short drive of more than 80 per cent of our state’s population. Our event calendar drives the NSW visitor economy and includes the NRL Grand Final, rugby union’s Bledisloe Cup and cricket’s New Year’s Test. We host world famous athletes and entertainers at our venues and attract more than five million customers through the gates each year. The Venues NSW network includes major sporting and cultural precincts in Sydney Olympic Park, Moore Park, Parramatta, Newcastle, and Wollongong.