Ann-Marie Gorczyca

Ann-Marie Gorczyca has a comprehensive work experience spanning over several prestigious companies. Ann-Marie began their career as a Vice President at Goldman Sachs in 1999, where they remained until 2005. Ann-Marie then joined Citigroup, initially as a Vice President, where they led customer service reengineering and compliance strategies for the global phone marketing channel. Ann-Marie played a key role in developing strategies and processes to strengthen customer relationships, focusing on segmentation and servicing tiers. Ann-Marie introduced targeted customer treatments, proactive offers, and agent training programs to enhance product knowledge and improve customer experience. Ann-Marie later became a Senior Vice President at Citigroup, overseeing marketing strategies, end-to-end servicing, and managing a small, high-performing team for the global phones channel for consumer credit cards. Ann-Marie joined The New York Times as a Managing Director in 2016, and during their tenure, they held responsibility for the organization's operations. Ann-Marie then moved to Vestwell, where they served as the Vice President of Client Services and Operations before being promoted to Senior Vice President in 2020. Throughout their career, Ann-Marie has consistently focused on optimizing customer experiences, increasing Net Promoter Scores, and maximizing ROI through strategic marketing and servicing initiatives.

Ann-Marie Gorczyca attended Pace University from 1995 to 2000. No further information about their degree or field of study is provided.