Quoc An Dam

Quoc An Dam has significant experience in customer experience and service management roles. Quoc An started their career at Viettel (Cambodia) PTE. as the Chief of Customer Care Department from 2009 to 2011. Quoc An then joined Vietnamobile as an Assistant Customer Operations Manager from 2011 to 2014. After that, they worked at Adayroi.com as the Chief of Complaint Handling Department in 2015. Quoc An returned to Vietnamobile as the Head of Customer Experience from 2015 to present. In this role, they are responsible for managing the performance of all outsource Call Centers, ensuring high service quality levels, forecasting for Call Center expansion, managing operations of direct shops and service points, driving digital transformation in contact centers, and cooperating with relevant departments for product strategy and marketing campaigns. Additionally, they held the position of Transformation & Service Management Manager at Vietnamobile from 2015 to 2016, overseeing go-to-market management, customer policy and notification management, risk identification and strategy development, evaluation of organizational adjustments, and DMS/EPOS/SHT development.

Quoc An Dam attended Hanoi University of Technology from 2004 to 2009, where they pursued a degree in ESP (English for Specific Purposes). Quoc An Dam then enrolled in Hanoi University of Science & Technology to obtain a B.A. Degree in English for Science and Technology. No specific start and end years were provided for the latter degree.