Luz Clarita Maambong

L2 Technical Support Engineer at ViewQwest

Luz Clarita Maambong has a diverse range of work experience in various industries. Luz Clarita began their career in 2016 at Sexydetox Inc as a Bookkeeper, where they were responsible for accounting and bookkeeping tasks. In 2017, they had an on-the-job training (OJT) at the Bureau of Immigration Philippines, where they gained experience in web design, web development, graphic art work, video editing, and technical/service desk support.

In 2018, Luz worked as a Customer Service/Technical Support Representative at Inspiro, focusing on providing assistance to customers regarding services and products. Luz Clarita also handled billing inquiries and concerns. Luz Clarita had a brief OJT experience at Tri Axis, where they gained practical skills in their field.

From 2019 to 2022, Luz joined Teleperformance and served multiple roles. Luz Clarita started as a Content Analyst, providing support in various areas like GPNC support, general support operations, and content moderation. Luz Clarita'sresponsibilities included investigating cases, analyzing social media content, evaluating client requirements, and collaborating with internal teams to find solutions.

Currently, in 2022, Luz is working as a Technical Support Engineer at ViewQwest. In this role, they provide support to end-users on network, internet, and software-related issues. Luz Clarita diagnoses and troubleshoots technical issues, manages support tickets, and coordinates with on-site technicians. Luz Clarita also has experience in router configuration, DHCP and DNS functions, and WAN and LAN knowledge.

Overall, Luz Clarita Maambong has a strong background in customer service, technical support, content analysis, and accounting/bookkeeping. Luz Clarita has developed skills in identifying and resolving issues, collaborating with teams, and providing excellent support to clients and customers.

Luz Clarita Maambong completed their Bachelor's degree in Bachelor of Science in Information Technology at Philippine Christian University from 2014 to 2018. Luz Clarita also obtained a certification in Jira Project Management from Great Learning, but the specific month and year of achievement were not provided.

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Timeline

  • L2 Technical Support Engineer

    December, 2022 - present