Richard Marks

Richard Marks is an accomplished Customer Centre Operational Change Manager at Virgin Atlantic, with a career spanning over 18 years since joining in June 2005. Marks has successfully driven continuous improvement initiatives to enhance customer experience and has delivered various strategic projects within the Customer Centre, overseeing a team of over 300 employees. As a PROCI change practitioner, Marks utilizes the ADKAR model to implement effective change processes. Previous roles include managing customer relations operations, leading teams, and overseeing budgetary compliance. Prior to Virgin Atlantic, Marks gained experience as a Team Leader at Disney Store. Richard holds a degree in Media Studies from Stratford-upon-Avon College, complemented by a solid educational background from Woodrush High School.