Community Ambassador

Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet's work and are supported by appropriate employment policies, procedures and good practice.

Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.

Wildanet, building careers from the Southwest to anywhere.

Job Title: Community Ambassador 

Benefits: Company Pension/ Employee Assistance Program for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexible working/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed).

Location: Liskeard Office and travel across Cornwall & Devon. 

Salary: £27,000 per annum, with access to pool vehicles for travel. Commission (to be discussed at interview)

Role Purpose: The primary purpose of the Community Ambassador is to secure the company’s growth with engaging and warming up a potential go live town across Cornwall and Devon by generating brand awareness and leads to feed the sales channel.

Main Responsibilities: The Ambassadors are responsible for contributing to the wider teams objectives and delivering and driving leads and community engagement, and being the face for the Wildanet brand within the pre-selling stages of our sales release program.

Key Activities:

While duties and responsibilities will vary, they typically include:

• A solid background in sales and Driving customer engagement across events, shows and door to door.

• Manage your own sales performance, aiming to meet or exceed targets.

• Attend team meetings and share best practice with colleagues.

• Demonstrate ability to plan, engage and execute community scheduled activity with the aim to boost the Wildanet Brand

• Present a willingness to learn.

• Confident on systems with experience of Word, Excel and Outlook.

• Be committed, professional, reliable, target driven and ambitious.

• Excellent /confident verbal and written communication skills.

• Have a can-do attitude and the desire to deliver a quality service to customers.

• Understand the importance of community engagement and understanding how to drive the local community to engage with a brand

• Be enthusiastic about sales and a team player.

• Capable of learning and keeping up to date on our product offerings.

• Helping customers find pre-contract solutions.

• Work with the Marketing and Community Liaison team to build launch events.

• Ensuring quality and compliance standards.

• Meeting and exceeding operational sales targets consistently.

• Demonstrating and enforcing company standards and brand values.

Essential Person Specification

Knowledge:

• MS office & CRM knowledge

• Internet & social networking understanding

• Knowledge and understanding of the importance of community engagement at door to door, event & community level

• Understanding of the importance of delivering exceptional customer service

• IT knowledge (desirable)

Skills/Attributes:

• Strong customer engagement experience & be passionate about sales, with a desire to exceed all sales targets

• Ability to multitask using relevant systems

• A high level of self-motivation and ambition

• Customer centric

• High level of resilience

• Ability to think creatively

• Drive profitable opportunities

• Be proactive and create positive experience for others

• Ability to work independently as well as part of a Team

• Self starter

• Confident in ability of door-to-door customer conversations

• Positivity

• Excellent computer skills (desirable)

Experience:

• Proven track record of hitting targets

• Presenting and talking to groups and potential customers

• Demonstrable experience of planning & running local events

• Experience of sales performance culture

• Experience of building relationship with communities

• 1 years sales experience (desirable)

Qualifications:

• Driving licence essential

• Good level of education

Circumstances:

• This role will involve travelling throughout Cornwall or Devon where required
• Performance against profitable revenue targets,
• Interaction with all types of customers
• Work with others to achieve Lead Team targets and goals
• Professional dress code applies
• Evening and weekend might be required and where applicable overnight stays