Paola Garcia

Paola Garcia is a seasoned professional in customer operations and experience, currently serving as the Customer Operations Director and Customer Experience Manager at WOM Colombia since August 2020. Prior to this role, Paola held the position of Executive Director at ASOCIACIÓN COLOMBIANA PARA LA EXPERIENCIA DEL CLIENTE from January 2020 to August 2020. Paola also has extensive experience in the telecommunications sector, including roles such as Loyalty Strategies Manager at Claro Colombia and Customer Experience Director at EMTELCO S.A. Paola's career began at Telefónica, where significant positions included Gerente de Fidelización and Gerente de Retención y Fidelización from January 2009 to November 2013. Educational qualifications include a certification in International Marketing from Universidad de Telefónica-Barcelona, alongside a degree in Comercio Internacional from Universidad Jorge Tadeo Lozano.