Jonathan Jayanthakumar

Jonathan Jayanthakumar is an experienced engineering lead currently overseeing customer success in AI automation and contact center technology at WooliesX, where responsibilities include managing chat and voice bot experiences and driving technology strategy for conversational AI growth. Previously, Jonathan served as Digital Factory Lead at Changi Airport Group and held various roles at Accenture, including Senior Manager for Digital Applied Intelligence, where the focus was on AI and data management. Earlier positions include Data Analytics Lead at Singapore Customs, Integration Designer at Telstra, and a performance testing management role at the NSW Department of Education and Communities. Jonathan holds a Bachelor of Electrical Engineering and a Master of Biomedical Engineering from UNSW.