Workera
- Learning & Assessment Support Agent - Contract
Learning & Assessment Support Agent - Contract
Customer Service · WY, United States
Job description
Learning and Assessment Support Agent
Location: Midwest, East Coast, Spain, UK, or the Netherlands - willingness to work in part with US timezones (minimum 4 hours overlap)
Hours/Week: 40 hours
Contract Duration: min. 3 months
Employment Type: Contractor
What You’ll Do:
- Collaborate with subject matter experts (internal, external, or client-specific) to manage and analyze content that is technically accurate, pedagogically sound, and engaging for learners.
- Curate high-quality online learning content, including courses, short articles, coding exercises, and more, across various subject areas with our automation.
- Diagnose and resolve simple user and technical issues: triage customer queries, recommend solutions, and guide product users through features and functionalities.
- Customer-first: Respond to customer queries promptly and accurately via email, chat, or phone.
- Collaborate with internal teams: Pull in the right resources to quickly and effectively solve issues. Work closely with our product, engineering, and customer success teams to share customer and learner feedback.
What You’ll Bring
- 2+ years of experience in a customer-facing role, preferably in SaaS and fast-paced environment
- 1+ years of experience with basic coding, such as HTML or Python
- You strive to continually improve our processes and your individual work, aiming for 10x improvements. You take pride in your work and hold yourself and others to high standards.
- You show strong (cross-functional) ownership and collaborate well across functions and within your team.
- You are highly willing to learn and experiment with the latest GenAI technology. You are comfortable experimenting, learning what works and what doesn’t, and continuously iterating. Moreover, you are curious and consistently seek to understand better our clients and how we can serve them through state-of-the-art assessments.
- You are incredibly discerning in where and how you spend your time. You focus on high-impact tasks and projects to maximize the impact of your work. You seek to learn from each internal project you complete.
- You are commercially minded. Everything you do, you do with our clients in mind.
- You act with urgency. You excel at project management and hold yourself and your team accountable for the timely delivery of tasks.
About Workera
Workera is a fast-growing, Series B Silicon Valley start-up redefining how enterprises understand, develop, and mobilize talent. Workera’s skills intelligence platform empowers leaders to make better, more informed talent development decisions. Utilizing computational psychometrics, machine learning, and AI technologies, Workera delivers best-in-class computer adaptive assessments with hyper-personalized learning plans to global companies across all industries. Our clients include Samsung, Siemens Energy, and the US Air Force.
Our founder is Kian Katanforoosh, an award-winning Stanford Computer Science Lecturer who has taught AI to over 1 million people, and our Chairman is Dr. Andrew Ng, co-founder of Coursera (NYSE: COUR), CEO of DeepLearning.AI, and founding lead of the Google Brain project.
We’re learners, dreamers, and game-changers. Join us.
At Workera we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Workera believes that diversity and inclusion among out employees is critical to our success as a company, and we seek to recruit, develop and retain the best and most talented people from a diverse candidate pool. Selection for employment is decided on the basis of qualifications, merit, and business need.
