Partner Channel Manager, EMEA - Virtual UK

Customer Service · Full-time · Piedmont, Italy

Job description

** Candidates for this role must live in the UK and be bilingual in English and Spanish.*

About Us

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

The Partner Channel Manager works with our global community of Partners (SI’s & ISV’s) supporting the day-to-day pre and post sales activities associated with the sale of our products. The Partner Channel Manager is responsible for driving a successful relationship between the partner and WorkForce Software.  As a Channel Manager, you will work closely with a diverse group of regional and global partners to execute Go to Market plans and achieve sales targets.   The Partner Channel Manager acts as an important liaison between the partner and various teams within WorkForce software, including but not limited to Sales, Pre-Sales, Professional Services, Learning and Development and senior channels leaders. You will be responsible for conducting successful onboarding and collaborating with internal teams to ensure delivery enablement activities are completed successfully for each assigned partner including continuous monitoring of partner performance, consultant growth and expertise in our products, partner project success, and customer reference ability.  The Partner Sales Manager will be accountable to hold Quarterly Board Reviews to discuss success and metrics of partnerships.

The ideal candidate will be a seasoned professional with prior experience navigating complex matrixed partner organization, establishing, and achieving shared goals, developing, and fostering relationships with practice leads, and advocating with the sales team to create new revenue opportunities for the company. 

Responsibilities

  • Collaborating with the WorkForce Sales team, create strategic relationships with partners’ practice leaders; providing advice, support, and solutions, enabling them to achieve success with our products.

  • Drive successful partner relationships, working strategically with our partners and internal WFS Sales Team to provide guidance on prospecting opportunities.

  • Facilitate successful on-boarding of new Partners establishing key metrics that establish mutual accountability and develop a culture of continuous growth and success of the partnership.

  • Develop partner sales enablement plans that develop strong expertise in our products while considering Partner business goals.

  • Work closely with our partners’ executive teams to ensure successful contracting and reselling of our products.

  • Collaborate with internal team for ensuring partner success.

  • Conduct regular business reviews to monitor the partnership's health and growth towards achieving defined success metrics.

Requirements

  • 3-5+ years prior experience working with Alliance or channels teams supporting SI partners that Implement software solutions for our customers.

  • Business Level Fluency with ability to speak, read, and write in both English and Spanish

  • A current working knowledge of  the workforce management industry and business challenges facing customers within your region(s).

  • Excellent communication skills both written and verbal, with the ability to present complex issues to multi-level audiences within partner and WorkForce Software.

  • A collaborative team player.

  • Ability to balance both Analytic and Creative problem solving.

  • Highly organized with attention to detail

  • Track Record of mature judgement.

  • Excellent customer relationship management and business acumen

  • Strong persuasion skills.

Travel

  • Ability to travel up to 50-60%, with potential for international travel.

Education

  • Bachelor’s Degree or equivalent.

Why You Should Join the WorkForce Team?

  • Flexible Hours / Work from Home Policy

  • Pension

  • Performance Bonus

  • 25 days holiday plus birthday

  • Career Development and Training – Be the CEO of your career!

    • Company paid LinkedIn Learning subscription.
  • Diversity, Equity, and Inclusion Initiatives including committees such as:

    • Women for Inclusion
    • Age: Unity Beyond Years
    • Racial Equality/Discrimination
    • Mental and Physical Ability
    • WorkForce Pride Network
    • Global Perspectives
    • Brand of Veterans
  • Health and Wellness / Gym Reimbursement

  • Private Health Insurance

  • Parental Leave

  • Employee Assistance Program

  • Shopping discounts

  • Community Outreach Programs and Charitable Support

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department atcareers@workforcesoftware.com,  1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.