Shannon Kelley

Shannon Kelley has a diverse work experience that spans multiple industries and roles. They currently work at Workhuman as a Customer Success Associate, where they help fuel company culture through recognition, engagement, and performance. Prior to this, Shannon worked at eClinicalWorks as a Strategic Account Manager/Customer Success Manager, where they analyzed client practices and recommended products to improve workflows and patient care. They also handled scheduling and deployment of patches and upgrades for Saas customers and self-hosted databases. Shannon has experience in healthcare technology implementation, having worked at MEDITECH as a Senior Web Ambulatory Practice Management Implementation Specialist. In this role, they trained and implemented front office and billing applications for Meditech Ambulatory Expanse product and consulted on workflows for hospitals and clinics. Before entering the technology and healthcare industry, Shannon interned at JDRF Greater CT/Western MA in a marketing outreach role. They also have experience as a Home Health Aid and Companion at Home Care Aid. Overall, Shannon brings a well-rounded skill set and a passion for improving company culture and patient care to their work.

Shannon Kelley completed a Bachelor's Degree in Health Services/Health Science from the University of Rhode Island, attending from 2012 to 2016. Additionally, in June 2015, Shannon obtained a Basic Life Support for Healthcare Providers certification from the American Red Cross.