Marian Ilies

Marian Ilies is currently working as a Technical Support Engineer L2 at Xcitium since May 2021. Prior to this role, Marian worked as a Customer Service Advisor at Capgemini from July 2019 to May 2021, and as a Seller at Carrefour from April 2019 to July 2019. Marian holds a degree in Psychology from Universitatea „Alexandru Ioan Cuza” din Iași, obtained between 2015 and 2018. At Xcitium, Marian is responsible for ensuring escalated tickets are directed to the appropriate teams for resolution, and providing technical assistance to clients through various channels to resolve issues within SLA guidelines.