Tom DeFraine

Tom DeFraine has vast experience in customer success, relationship management, and business development across various companies in the tech and charity sectors. Tom has held positions such as Account Director, Head of Customer Success, Customer Success Manager, and Business Development Manager, focusing on building customer relationships, driving revenue growth, and championing customer-centric strategies. Tom has successfully scaled customer success teams, introduced best practices, and driven product changes based on customer feedback. Tom is a dedicated and strategic professional with a passion for leveraging technology for social good and fostering long-term relationships with customers.