Tricia Muir

Tricia Muir is a seasoned professional with extensive experience in banking and operational management. At Cashplus Bank, Tricia serves as the Head of Complaints, Payments & Back Office, having held the Head of Complaints role since April 2019. Previously, Tricia was the Head of Fraud Change, Quality, Control & Service Optimisation at Santander Operations, where responsibilities included managing operational change and quality control within the fraud sector. Tricia also held leadership positions at Santander UK, notably as Head of Fraud Customer Service and Head of Commercial & Corporate Operations. Tricia Muir's career is marked by a strong focus on project implementation and risk management.