Gabriel Socarici

Gabriel Socarici, PMP, is an accomplished professional with extensive experience in customer experience and engagement management. Currently serving as a Senior Engagement Manager at Zendesk since June 2021, Gabriel contributes to enhancing customer relationships for over 100,000 brands. Previously, as Lead Consultant at NTT DATA DACH, Gabriel provided consulting services within a top global IT provider. Prior roles include Head of Group Performance and Head of Expert Customer Experience at Sky Deutschland, where Gabriel focused on optimizing customer satisfaction and operational performance across multiple countries. Earlier experience includes positions at Sky Deutschland Fernsehen GmbH & Co. KG, 3eCon GmbH, and Mediabit GmbH, encompassing project management, customer service process design, and sales management. Gabriel holds a Bachelor of Science in Economics from Ludwig-Maximilians-Universität München.