Odilia M.

Odilia M. is a seasoned professional with extensive experience in customer success and operations management. Currently serving as a Senior Principal Customer Success Manager at Zendesk since November 2017, Odilia focuses on maximizing customer value, retention, and ROI through strategic partnerships and software utilization. Prior to this role, Odilia held various positions at Oracle from January 2015 to November 2017, achieving a consistent 100% renewal rate and significant account expansions. Odilia's career also includes leadership roles at Argen Corporation, Mendtronix, and Proxima, where contributions led to departmental restructuring, company growth, and revenue doubling. Academically, Odilia holds a Master of Science in Psychology from Purdue Global and a Bachelor of Science in Psychology from San Diego State University, complemented by certifications in emotional and social intelligence coaching.