Zoe Koven

Zoe Koven is an accomplished executive with extensive experience in corporate strategy, business transformation, and customer success within technology organizations. Currently serving as Vice President of Corporate Strategy at Zendesk since September 2018, Zoe leads a team focused on strategic planning, market intelligence, and business transformation initiatives. Previous roles at Zendesk include Vice President of Business Transformation and Vice President & General Manager of Zendesk Sell, where efforts centered on enhancing customer retention and driving revenue growth. Prior to Zendesk, Zoe held senior positions at Base CRM, including Vice President of Customer Success and Director of Professional Services, and began a career at Bluewolf, an IBM company, focusing on change management strategies. Zoe holds a Bachelor of Arts in International Studies from The Johns Hopkins University, graduating with honors.