Felipe Senna

Felipe Senna has a diverse work experience spanning several companies and roles.

Starting from 2007, Felipe worked as a Computer Technician at Formaplas, where they began as a minor apprentice and was responsible for administrative routines, system documentation, and training franchisees and users.

In 2014, they joined F3 Informática as a Technical Support / Administrative / Sales professional, where they handled customer service, sales, technical assistance, administrative tasks such as collections and billing, and software repair and installation.

Following this, they worked as a Support Technician at Cassol Centerlar, focusing on Help Desk support from 2015 to 2016.

In 2016, they became a Technical Consultant at emlink Soluções Empresariais, providing technical expertise until 2017.

Felipe then transitioned into the role of a Technical Support Analyst at TotalVoice from 2017 to 2020.

Since 2017, they have been with ZENVIA, gradually progressing through various positions. Their roles include Technical Support Analyst, Customer Experience Analyst Júnior, Customer Experience Analyst Pleno, and currently, Customer Success Analyst Pleno. The specific start and end dates for some of these roles are not provided.

Felipe Senna's education history is as follows:

Felipe completed their high school education at IFSC - Instituto Federal de Santa Catarina from 2006 to 2008.

Afterward, they pursued a degree in Information Technology from Estácio from 2017 to 2019.

In 2008, Felipe obtained a Maintenance, Support, and Training Technician certification from IFSC - Instituto Federal de Santa Catarina.

Felipe also completed an Aprendizagem Industrial program in Informática from SENAI/SC - Serviço Nacional de Aprendizagem Industrial in 2007-2008.

Felipe continued their education with post-graduate studies at Universidade La Salle. Felipe completed a Pós-graduação Lato Sensu - MBA in Gestão da Experiência do Cliente from 2023 to 2024.

Additionally, they pursued a Pós-graduação Lato Sensu - MBA in Liderança Estratégica: Pessoas, Processos e Resultados during the same period.

In terms of certifications, Felipe obtained various certifications throughout their career. Some notable certifications include Troubleshooting and Problem-Solving Certification from HDI in 2022, Customer Success Manager Essential from CS Academy in 2021, and EnglishScore Core Skills - B1 from EnglishScore in 2023. Felipe also completed several other certifications related to customer experience, communication, and technology.

It is important to note that Felipe's education history and certifications are solely based on the provided information, and no strong assumptions have been made beyond that.