Martin Gohary

Martin Gohary has a diverse work experience spanning different industries and roles. Martin has worked at various companies, starting with Bose Corporation in 2010 as a Product and Technical Support Specialist II. During their time there, they implemented strategies that increased customer call revenue and achieved high customer resolution satisfaction.

In 2014, Martin joined Worcester Public Schools as an Elementary and Secondary Music Teacher. Martin guided and revamped the Music department, leading to outstanding educational benchmarks and increased student success. Martin also spearheaded the development and implementation of a new music curriculum.

From 2018 to 2020, Martin worked at The Nonsemble as a UX Designer and Content Strategist. Martin collaborated with an international team to develop a platform for musicians, resulting in a significant increase in unique visitors. Martin also co-designed the website and established a consistent brand identity.

In 2019, Martin started working at Atoms as a Customer Experience and Retail Operations Manager. Martin served as the project manager for the launch of Atoms' first brick-and-mortar store and achieved a high sales conversion rate. Martin also implemented CX processes that reduced customer emails and response time.

Most recently, Martin has been working at Zip Co since 2020. Martin has held various positions, including CX Associate, Partner Support Associate, Partner Support Lead, Partner Integrations & Operations Manager, and currently as CX Operations Manager. In these roles, they have demonstrated exceptional skills in managing teams, conducting research and analysis, developing support solutions, and streamlining operations.

Overall, Martin Gohary has a strong track record of achieving success in their roles by leveraging their leadership, analytical, and communication skills.

Martin Gohary has a diverse education history. In 2008, they enrolled at Full Sail University, where they completed an Associate of Science degree in Recording Arts in 2009. Continuing their education at Full Sail, they pursued a Bachelor of Science degree in Music Business from 2009 to 2010. Afterward, Martin attended the New England Conservatory of Music from 2011 to 2015, earning a Certificate in Jazz/Jazz Studies. Recently, in 2018, they enrolled in the Evening Division at The Juilliard School, where they are currently studying Composition and Piano. Additionally, Martin obtained a certification in Design 101 from Designlab in December 2018.