Saskia Faber

Head Of Customer Operations at Zivver

Saskia Faber has a diverse work experience spanning different industries. Saskia started their career at Zorg en Zekerheid in 2005, where they held various roles such as Onderzoeksstage / Administratief medewerker and Beleidsmedewerker Zorginkoop. From 2009 to 2011, they worked as a Zorginkoper, and from 2011 to 2013, they served as an Assistent Manager Cure. Later, they became Hoofd Zorginkoop Cure from 2013 to 2016.

In 2016, they transitioned to Zivver and initially worked as a Project Lead Implementations. In this role, they were responsible for implementing Zivver's solutions in key accounts across different sectors. In 2019, they were promoted to the position of Team Lead Customer Success, where they focused on driving retention, expansion, and advocacy with Mid, High, and Ultimate customer segments. Currently, they serve as the Customer Success Operations Lead at Zivver. Saskia'sresponsibilities include driving the effectiveness and efficiency of Customer Success Management and creating a customer-centric focus for growth and success. Saskia also helps customers get the most value out of Zivver and encourages their long-term retention.

Saskia Faber completed their education in a chronological order. Saskia obtained a Bachelor's degree in Sociology from Erasmus University Rotterdam in 2002. Following that, they pursued a Master's degree in Policy and Healthcare Management from the same university, which they completed in 2006. In 2011, Saskia participated in the Young Executives Program (De Baak), a leadership program. In 2015, they enrolled in The Lean Six Sigma Company and successfully earned a Lean Six Sigma Black Belt certification in 2016.

In addition to their formal education, Saskia Faber has also acquired additional certifications. In 2023, they achieved the Certified Customer Success Manager (CCSM) Level 1 and Level 2 certifications from SuccessHACKER. Saskia also obtained a certification in Lean Thinking from The Lean Six Sigma Company, although the specific month and year are not provided.



  • Head Of Customer Operations

    January 1, 2024 - present

  • Customer Success Operations Lead

    November, 2022

  • Team Lead Customer Success

    June, 2019

  • Project Lead Implementations

    September, 2016