Marcos Iglesias

Marcos Iglesias has a diverse work experience spanning various industries. Marcos began their career in 2007 as an Inbound Customer Service Representative at SABADELL CONSUMER FINANCE SA, where they stayed until 2010. From 2010 to 2014, they worked as an Inbound Customer Service Representative at Despegar. In 2014, they transitioned to Sodexo as a Commis Chef until 2015. Marcos then joined Apple as a Technical Support Representative, providing customer service and technical support for Spanish-speaking customers. In 2016, they moved to Mastercard as a Global Customer Service Specialist, managing cardholder inquiries and coordinating financial transactions. Marcos joined Amazon Business in 2019 as an Account Manager, supporting business growth and providing dedicated account services. In 2021, they joined ILAC as a Student Services Specialist, responsible for collecting contractual documents and organizing orientations. Currently, Marcos is working as a Bilingual Customer Care Advisor at Achievers.

Marcos Iglesias has a diverse education history. In 2021, they attended ILAC and completed a high-advanced English program at level 15. In 2011, they attended La Suisse for Hotel/Motel Administration/Management, although it is unclear if they obtained a degree. Prior to that, from 2009 to 2011, Marcos Iglesias studied English Language and Literature at the University of Buenos Aires.

In addition to their formal education, Marcos Iglesias has also obtained several certifications. In November 2022, they completed certifications in Customer Service: Problem Solving and Troubleshooting, De-Escalating Conversations for Customer Service, and High Performance Habits (Blinkist Summary) through LinkedIn. In April 2016, they obtained a certification in Customer Experience Management - CEM Certification from the Strativity Group. Additionally, they have certifications in Environmental Health and Safety, Global Anti-Bribery and Corruption, and Global Antitrust and Competition Law, obtained through the institution KnowBe4. However, specific details such as the obtained month and year are not provided for the last three certifications.