Saydee Perez Contreras

Saydee Perez Contreras is a Support Engineer at Adistec since June 2020, providing bilingual customer support and resolving hardware-related issues for clients in Latin America, the Caribbean, and the United States. Responsibilities include managing Freshdesk platforms, ticket resolution, documentation management, and ensuring customer satisfaction through efficient communication. Prior experience includes roles as an ATS Support Operator at Adistec, where Saydee monitored data backup platforms and handled user support cases; a commercial management position at Ferreteria San Martin S.A. focusing on client relationship management and marketing strategies; and a data analyst role at URIJI JAMI, involving data collection and KPI identification to drive organizational growth. Saydee holds a degree in Systems Engineering from Universidad de Oriente, obtained in 2018.