Yanina Dontsova

Yanina Dontsova has a diverse range of work experience. Yanina'smost recent position is as a Customer Success Manager at Aware360, starting in December 2022. Prior to this role, Yanina worked at Opinion Corp from 2017 to 2022, where they held various roles in the Customer Success Department. As a Customer Success Department Lead/Business Development, they increased customer retention by introducing new features and functionality, and developed marketing initiatives that resulted in a 90% success rate. As a Customer Success Department Supervisor, they managed and trained the team, implementing a successful training program that reduced onboarding time by 50%. As a Customer Success Department Representative, they effectively managed front-end and back-end operations with premium clients and collaborated with other departments to reduce customer complaints by 20%.

Before Opinion Corp, Yanina worked as a Local National Linguist at Mission Essential from 2016 to 2017, providing interpretation and translation services. Yanina also worked as an Executive Assistant at MSG Equipment from 2015 to 2016, managing the director's schedule and communications, participating in international exhibitions, and reviewing technical documents. Yanina'searliest work experience was as a Crisis Manager and Assistant Development Manager for CIS and Baltics at WashTec AG from 2013 to 2014, where they resolved crises and conducted customer audits leading to new sales proposals.

Yanina Dontsova completed their education with a Bachelor's degree in Law from V. N. Karazin Kharkiv National University in 2020. Prior to this, they pursued a degree in LLB (Hons.) at the University of Nottingham from 2007 to 2010. Continuing their legal education, Yanina recently obtained a Master's degree in International Law and Legal Studies (LLM) from V. N. Karazin Kharkiv National University in 2022.