Clare Urlich

Clare Urlich has an extensive work experience in customer success and account management. Clare started their career at Thomson Reuters, where they worked as a Sales Support Executive and later as a Sales Executive, responsible for selling SaaS solutions to universities and government agencies. Clare then moved on to LinkedIn, where they worked as a Corporate Relationship Manager, focusing on upselling existing clients and coaching them on optimizing their presence on the platform. At Adobe, Clare held multiple roles, including Senior Customer Success Manager, Team Lead, and Head of Customer Success - B2B, where they led a team of Customer Success Managers dedicated to key customers and managed renewals and metrics. Clare later joined Zuora as the Sr. Director of Customer Success and Head of Customer Success, Americas, responsible for building and managing customer success programs. Currently, they are working at Benchling as the Head of Global Customer Success, leading a team and driving the renewal program for the company's book of business.

Clare Urlich obtained their Bachelor of Science in Biochemistry & Nutrition from Massey University, graduating in 2007. In the same year, they also pursued a Bachelor of Science in Biochemistry at Uppsala University.