Strategic Account Manager

Welcome to Avenue Z!

Every leader needs a trusted team of strategic advisors as they navigate a rapidly changing world. At Avenue Z, we understand the challenges and opportunities that brands face in today's competitive landscape. Our mission is to empower brands to work smarter, maintain their brand reputation, build loyalty, and earn the trust of their target audiences.

Join Avenue Z:

We take pride in our passionate team of digital marketing and public relations professionals, driven by a shared commitment to excellence. When you join Avenue Z, you become part of a team that supports and empowers each other to achieve greatness.

If you are ready to take your career to new heights and be part of a network that celebrates innovation, creativity, and measurable impact, Avenue Z is the place for you. Join us on this exciting journey as we reshape the future of brand-building and make a lasting impact on the world.

Role Overview:

The Strategic Account Manager will oversee the retention and growth for a designated portfolio of accounts that have a focus on e-Commerce or direct-to-consumer (DTC) clients. We are seeking a strategic thinker with a high level of comfort in client-facing communication, fielding questions and prioritization. The ideal candidate will be enthusiastic about helping our clients address strategic business decisions through our diverse suite of services, identifying new opportunities, and be a self-starter. The Strategic Account Manager will join a cross-functional pod, composed of Project Management, Account Management and Strategy. This person will also collaborate closely with other departments including but not limited to Sales, Paid Media, Owned Media, PR, Content, Creative Services and more.

Key Tasks & Responsibilities

• Serve as the primary point of contact for an assigned portfolio of clients, understanding their goals, challenges, and preferences.
• Develop comprehensive account plans that include retention strategies and identify opportunities for upselling or cross-selling additional services or solutions to meet client business objectives.
• Manage client renewals and implement retention strategies to avoid cancellations.
• Partner with Project Management and/or Strategy to lead regular meetings with clients to discuss ongoing projects, gather feedback, and identify additional needs or manage onboarding of new clients.
• Collaborate with internal teams to ensure that client expectations are met and projects are delivered successfully.
• Resolve any issues or conflicts that may arise during the course of the client relationship.
• Up-to-date knowledge of client white space and power map across all functions.
• Analyze paid media accounts including by not limited to Meta, Snapchat, TikTok, Google Ads, YouTube, as well as Email/SMS marketing reports and deliver omnichannel insights in partnership with Strategy and Delivery teams.
• Manage regular reporting (e.g. QBR, annual reviews, etc.) as applicable.
• Actively manage and update all account information in our systems.
• KPIs are account sales, profitability and growth goals; timely and compliant renewals; retention; and client satisfaction.
• Write engaging proposals, deliver client presentations and take an active role in competitive tenders (when applicable).
• Take a proactive approach in collaborating with the Strategy team to understand new industry trends and best practices so as to be a strong client partner.

Skills & Expertise

• Minimum of 5+ years’ experience managing client accounts, preference to Fortune 1000 client experience
• This individual will be self-directed, ambitious, excellent communication (written and verbal), patient and have the ability to think critically 
• A solid track record of account management in a renewal and up-sell heavy environment
• Good knowledge of client business models and communications agenda
• Have a target driven and KPI focused mindset
• Client-facing experience in a busy working environment
• Active listener with strong attention to detail and the ability to effectively multi-task in a deadline driven atmosphere
• Strong team player with excellent written and verbal communication skills and extremely organized
• Agency experience is a plus
• Experience with eCommerce and digital marketing is a plus
• Experience with consultative selling is a plus
• Experience with data analysis to better inform client recommendations is a plus
• Experience with Slack, G-Suite (Docs, Sheets, Slides) is a plus

Compensation

• Job Type: Full-time Employee
• Annual Salary: $65,000 - $75,000/year

Benefits:

• Medical, Vision and Dental Plan
• 401(k) Plan + 4% Employer Match
• Unlimited PTO
• Annual Professional Development Stipend
• Corporate Perks
• Flexible Working Hours
• Hybrid & Collaborative Environment
• Company-Wide & Team Events