Customer Success Team

About

The Customer Success Team at Blackbaud is dedicated to maximizing the value and impact of Blackbaud’s software and services for nonprofit organizations. This diverse team collaborates across various disciplines, including account management, engineering, compliance, fintech, training, and support, to ensure customer satisfaction, retention, and optimal use of the company’s solutions. By leveraging their expertise in operations, sales, technology, and strategic management, they help clients achieve their missions and enhance their operational efficiency.


Team members

AP

Alyssa Padgette

Team Lead, Revenue Accounting

Becky Kimball

Solutions Architect, Senior Pr...

BC

Beth Charland

Team Lead, Customer Support

Catherine Rojo

Instructional Designer, Curric...

Christina Ferguson

Sr. Manager, Services PMO

DK

Dan Keyworth

Vice President, Customer Succe...

Daniel White

Principal Counsel, Privacy

DH

Darren Hazeltine

Enterprise Account Executive, ...

Dennis Kong

Principal Availability Manager

Doug S.

Vice President Of Sales

Eli Dutcher

Senior Manager, Portfolio Lead

Elyn Roberts

Sr. Manager, K12 Enterprise Sa...

GM

Gina Myers

Global Payments Partner Manage...

Heather Lacy

Operations Manager / Chief Of ...

Jacqui Wishart

Senior Manager - Optimization ...

JP

Jason Perkins

Leader, Strategic Retention

JD

Jennifer Douville

Renewals Manager | Corporation...

JN

Jerry Needel

Vice President, Fintech And In...

Jewell Willett

Senior Manager, Corporate Impa...

JS

Jim Steiner

Sr. Principal, Customer Succes...

Jiska Ford

Senior Principal Account Execu...

JA

John A.

Manager, Operations Engineerin...

JD

Justin Dearing

Information Security Manager

LM

Larry Mishkin

VP Engineering - Shared Servic...

LD

Leann Drake

Principal Instructional Design...

LF

Lindsay Fox

Global Payments Manager

Matt Cruse

Manager, Service Operations

Matt Lacy

Senior Principal, Value And Im...

Richard M Harris

Senior Project Manager

SW

Shanna Walsh

Critical Response Center, Prin...

SS

Skip Steele

Regional Vice President, Marke...

Stephen Foster

Senior Principal Account Execu...

Tara Taylor

HR Business Partner, Principal

TF

Taylor Farrell

Team Lead, Order To Cash Opera...

TS

Thomas Sayles

Sr Director Global Credit And ...

Tom Sienkowski

Senior Principal Account Execu...

Tracey Bozzelli

Vice President Of Sales, Healt...

WS

Will Shelton

Senior Principal Account Execu...

WS

William Stansbury

Vice President Of Services And...

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