Theresa Fragge

Theresa Fragge has a diverse work experience background. Theresa started their career in 2016 with an internship at SHOW WORLD Event GmbH & Co. KG as a Praktikum Projektassistentin. In 2017, they worked at Absolventa GmbH in the Kundenbetreuung role until 2018. Following that, they joined Newsletter2Go in 2019, where they served as a Teamleiter until 2020. Theresa then joined Brevo, initially as the Head of Service Lab from January 2020 to June 2021. Subsequently, they became the Head of SL & Customer Experience at the same company, a position they held until September 2022. Currently, they hold the role of Head of Customer Experience Berlin & Sofia at Brevo, starting from June 2022. In this position, they are responsible for managing a team, hiring multilingual employees, and achieving KPIs related to customer service.

Theresa Fragge graduated from the University of Bremen in 2016, with a Bachelor of Science degree in Betriebswirtschaftslehre (Business Administration). In addition, they obtained various certifications over the years, including the Junto Emerging Leaders Fellowship from HHL Leipzig Graduate School of Management (2022), Internationale Projekte professionell managen from Haufe Akademie GmbH & Co. KG (2019), and Google Analytics - Individuelle Qualifikation from Google Analytics for Business (2018).