Carl Chandler

Carl Chandler currently serves as the VP of Customer Experience at Bright, overseeing a team of over 80 individuals and driving initiatives in AI and content strategy to enhance customer interactions with Accounting and Payroll applications. Previously, Carl held similar VP roles at Fresha and Xero, where significant advancements were made in customer experience, team growth, and performance metrics, achieving impressive Net Promoter Scores (NPS) and improving external customer satisfaction ratings on platforms like Trustpilot. Carl also has extensive experience in leadership positions at Advanced Business Solutions and Pegasus Software, focusing on customer support, onboarding, and the development of effective service strategies. With a strong background in technology and customer engagement, Carl has consistently contributed to organizational growth and a positive workplace culture throughout a career spanning over two decades.