Bruce Wilson

Bruce Wilson is a seasoned technical support professional with extensive experience in application support and software analysis. Currently serving as a Team Lead for Application Support at CallMiner since March 2019, Bruce has a strong background in delivering 3rd line technical support, including roles as a Support Engineer. Prior experience includes a position as a T3 Service Desk Analyst at MHR, providing advanced support for HR and Payroll applications, and a decade at Advanced, where Bruce held roles in both 3rd Line Technical Support and Software Analysis, focusing on timetabling systems for universities and School Management Information Software. Bruce earned a Higher National Diploma in Computing from De Montfort University between 2006 and 2009.