Delphine Guesnon

Delphine Guesnon has over 20 years of work experience in various roles and industries. Delphine is currently the Vice President of Customer Growth at Capture One since 2021. Prior to that, they had significant experience at Citi, where they served as the Executive Director and Head of Digital Sales, APAC&EMEA from 2020 to 2021, and as the Executive Director and Head of Digital Customer Experience APAC&EMEA from 2019 to 2020. Delphine also participated in the Harvard Fintech program at Harvard University in 2019, gaining knowledge about the impact of fintech in banking and payments. Before that, Delphine held key positions at eBay, including Director of EU CRM, Operations & Insights, Head of EU Strategic Analytics, and EU Cross Border Trade & Business Performance Senior Manager. Delphine also worked at Eli Lilly and Company as the UK Sales Ops & Analytics Manager and at Tarkett as the EU & APAC CRM COE Manager. Earlier in their career, they worked at Capgemini as a CRM & BI Project Manager & Account Manager, and at Business & Decision as a CRM consultant. Throughout their career, Delphine has demonstrated expertise in driving customer growth, transforming customer experiences, implementing automated CRM solutions, leveraging analytics and big data, and executing global business strategies.

Delphine Guesnon attended Harvard University in 2019, where they completed a program in FinTech focused on blockchain, crowdfunding, and payment systems. In 2010, they also obtained a green belt certification in Lean Six Sigma. In 2002, they attended Capgemini University and received training in Project and People Management. Delphine'seducation history includes a Master's degree in Applied Mathematics and Computer Sciences from Université Claude Bernard Lyon 1, which they obtained between 1994 and 2000.