The Service Operations Team at CarMax oversees the maintenance and repair services for the company's extensive inventory of used vehicles. This team ensures operational efficiency across regional and national levels, manages cosmetic and mechanical reconditioning, and strives to deliver a seamless customer experience. The team is also involved in strategic planning and coordination with auto finance and field operations to maintain high service standards and support the overall business goals.
Alexander Malcolm
Regional Vice President Of Ope...
Bryant E. Spann
Regional Vice President, Custo...
Carey Stevenson
Vice President, Field Operatio...
Chris Sloan
VP, Service Operations
Deborah Sharp
Regional Vice President Servic...
Jason Lowery
Regional Vice President, Servi...
Jeff Hall
Regional Vice President Servic...
Jon Geske
Regional Vice President Servic...
Karen H.
Regional Vice President Human ...
Matt S.
Cosmetic Manager (service Oper...
Mike Callahan
VP and CFO, CarMax Auto Financ...
Mike Clack
Regional Vice President, Servi...
Mike Farris
VP and COO, CarMax Auto Financ...
Mike Ferguson
Service Team Manager
Tyrone Payton
VP, Regional Service Operation...