Allison Tiscornia

Allison Tiscornia is a business leader with over fifteen years of experience in customer service, operations, and project management. Allison is currently the Chief Customer Officer at ChurnZero, a software company that helps businesses reduce customer churn.

Allison began their career as a Senior Manager of Delivery Excellence at Endeca, a software company that was acquired by Oracle in 2011. In this role, they managed a team responsible for vendor management, metrics and analysis, strategic planning, resource management, business process improvement and project management.

In 2012, Allison joined Visa as a Senior Business Leader. In this role, they oversaw the customer service and operations teams for Visa's global clients. Allison was responsible for setting the strategic direction for the team and achieving ambitious end of year targets in customer satisfaction (CSAT), Net Promoter Score (NPS), call center SLAs, time to value, and services margins.

In 2016, Allison joined Zenefits as Vice President of Customer Services. In this role, they oversaw an organization of support, implementation, professional services and education services individuals. Allison was responsible for setting the strategic direction for the team and achieving ambitious end-of-year targets in CSAT, NPS, call center SLAs, time to value and services margins.

In 2020, Allison joined Sendoso as Chief Sending Operations Officer. In this role, they created an organization of support, sender experience and distribution center team members tasked with delivering an exceptional sending experience.

Allison is a proven leader with a track record of success in customer service and operations. Allison is passionate about their work and committed to providing their customers with the best possible experience.

Allison Tiscornia has a Bachelor of Arts in Sociology and Public Policy from the University of Arizona. Allison is certified in PMP from PMI and Scrum Master from Scrum Alliance.

Allison Tiscornia reports to You Mon Tsang, CEO. They work with Aaron Levine - CFO, Heather Wiley - Chief People Officer, and Jason Moore - VP, Sales.