Ragna Ghoreishi, CCXP

Ragna Ghoreishi, CCXP, is currently a Vice President of Customer Success at Cleeng, a Member of the European council of the Client Experience Association (CXPA) at the Customer Experience Professionals Association (CXPA), a Speaker @ Best Practice in Marketing - Digital Selling at the Institute for Marketing and Customer Insight | IMC-HSG, and a Judge @ European Client Centricity Awards at ARCET Global. From 2009 to 2022, Ragna was a Global Client Experience leader Digital Sales & Commercial, EMEA Client Experience leader Digital Business Group, EMEA Client Success & Sales Process Manager, and EMEA Sales Execution Manager at IBM. As EMEA Client Experience leader Digital Business Group, Ragna was the EMEA business unit deployment lead of a companywide Client Experience program, an IBM squad member in the business requirement & touchpoint design team, and a Project Manager to run the transformation of the existing CSAT program to the new Client Experience system. As EMEA Client Success & Sales Process Manager, Ragna created & managed business operations covering sales cadences, executive business reviews, all-hands meetings and regular seller enablement ensuring operational excellence across the team, lead agile projects to detect & overcome sales process issues with impact on client and seller experience, and lead projects to incorporate business requirements to accelerate sales into sales productivity tools (eg CRM).

Ragna Ghoreishi, CCXP has a Master's degree in Business Administration and Management, General from WU (Vienna University of Economics and Business) obtained between 1988 and 1994. Ragna also holds certifications from various institutions including Udemy, CX Agentur KG, IBM, HubSpot Academy, Customer Experience Professionals Association (CXPA), Digital Marketing Institute, and Medallia. These certifications include Essential Customer Success, CX Leader, Client Centricity NextGen, Social Marketing Certification, CCXP Certified Client Experience Professional, Cloud Core, Enterprise Design Thinking - Team Essentials for AI, IBM Quantum Conversations, IBM Virtual Collaborator, IBM Recognized Speaker/ Presenter, IBM New Collar Professional Skills, Virtual Selling - Experienced, Blue Core Coach, Virtual Selling - Foundation, Advanced Sales Coaching - Foundations, Enterprise Design Thinking Co-Creator, IBM Blockchain Consulting, Blockchain Essentials, Certificate in Professional Digital Selling, and Medallia OCEM Level 1 Customer Experience Professional.