Project Manager

Company Summary

CommunityWFM (formerly WFMSG) was founded in 2005 by a team of industry-leading workforce management consultants. Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology. 

Position Summary

The Project Manager role involves overseeing the implementation, maintenance, and improvement of CommuntyWFM software and services. This position works closely with internal departments and customers to ensure that customer expectations are met.

Responsibilities

• Lead projects from requirements definition through deployment, identifying schedules, scopes, implementation plans and including risk mitigation

• Coordinate internal and external resources to ensure that projects adhere to scope and schedule

• Work closely with Director of Training to manage and schedule resources

• Work with Partner Success Manager and Channel Account Managers to coordinate needs/project guidelines from our associated partners

• Analyze project status and, when necessary, revise requirements to ensure that project requirements can be met

• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes, as well as ensuring client is prepared for each phase of project deployment

Requirements

• 3+ years of project management experience
• 3+ years of Workforce Management (WFM) software experience preferred
• Experience using Monday.com as a Project Management software preferred
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Excellent presentation skills

Benefits

Happy and engaged team members are crucial to our success! We strive to provide an environment that fosters learning and advancement with a conscientious effort to provide a positive work/life balance.  We currently offer the following benefits and continually review and revamp our benefit programs based on employee feedback.

• Competitive Salary

• 100% Company Paid top tier Medical, Dental and Vision benefits for you and your dependents

• 100% Company Paid Life/AD&D insurance and Short Term/Long Term Disability

• Generous PTO Policy

• Eligible for 17 Paid Holidays

• Home Office Stipend

• Continued Education Reimbursement

• Automatic 3% Safe Harbor 401k Contribution

• Eligible for Annual Bonus

• Hybrid WFH/Office Environment