Copc® Ahmar Zohaib Syed- Pmp®

Ahmar Zohaib Syed- PMP®, COPC® has a diverse work experience that spans over several companies and industries. Ahmar Zohaib is currently working as the Chief Customer Officer at Daraz, where they spearheaded an initiative to improve customer satisfaction and maximized the experience across all touchpoints. Ahmar Zohaib successfully improved ratings from 2 stars to 4+ stars and increased sales by 10% over one year by implementing a customer-centric strategy. Ahmar also led the development of a new customer experience strategy and collaborated with various departments to ensure decisions were centered on customer experience, resulting in improved operational efficiency and reduced costs.

Prior to their role at Daraz, Ahmar served as the Head of Customer and Seller Services Operation at the same company. In this role, they managed customer service operations nationwide and ensured outstanding customer service and standards for a top store. Ahmar Zohaib significantly reduced frequently asked questions by 34% through proactive anticipation of customer needs. Ahmar also provided coaching and feedback to improve overall effectiveness and achieved a 95% satisfaction rating among customers surveyed.

Before joining Daraz, Ahmar worked at IBEX as the Senior Manager of Customer and Client Service. Ahmar Zohaib completed projects with partners on time and efficiently, resulting in significant revenue and headcount growth. Ahmar Zohaib managed a team of customer service representatives and improved call center response time, first-call resolution rate, and sales through effective management strategies.

At Salsoft Technologies (Pvt) Ltd, Ahmar served as the Business Unit Head, where they developed strategies to achieve departmental objectives and implemented pricing strategies to maintain profit margins. Ahmar Zohaib led strategic planning, sales, marketing, and partnership development to ensure company sales and profitability targets were met.

In their earlier career, Ahmar had roles at TRG - The Resource Group as an Operations Manager and Assistant Manager. Ahmar Zohaib was responsible for managing service center operations, directing staff performance, and mapping department workflow processes. Ahmar Zohaib also worked as a Global Management Trainee at TRG.

Ahmar's work experience also includes an internship at KPMG and freelance development at Contos Pvt.

Overall, Ahmar Zohaib Syed- PMP®, COPC® has a strong track record of improving customer satisfaction, implementing customer-centric strategies, and achieving significant revenue growth in various leadership roles across multiple industries.

Ahmar Zohaib Syed-PMP®, COPC® has a strong educational background and a number of certifications. Ahmar Zohaib completed their MBA in Finance-Marketing from the Institute of Business Administration between 2007 and 2009. Prior to their MBA, they obtained a BS in Computer Science from Karachi University, which they completed between 2003 and 2007.

In terms of certifications, Ahmar Zohaib Syed-PMP®, COPC® obtained their Project Management Professional (PMP)® certification from the Project Management Institute in December 2020. Ahmar Zohaib also holds the COPC® Certified Professional Manager certification from COPC Inc., which they obtained in January 2020. Additionally, they have obtained the CXPA Professional Member certification from the Customer Experience Professionals Association in July 2023 and the IBM Applied AI Professional certification from Coursera in September 2020.