Farhana Rafiq Uzzaman

Farhana Rafiq Uzzaman has a strong work experience in customer service and customer experience roles. Farhana started their career at Warid Telecom International Ltd as an Executive in Outbound Operations from March 2008 to January 2009. Farhana then joined airtel bangladesh ild as a Team Lead in Contact Center Operations from March 2008 to December 2011, where they supervised daily activities of customer service representatives and implemented procedures to maintain discipline within the team. Farhana then worked at Airtel Bangladesh Ltd as a Specialist in Applications from December 2011 to May 2013, where they maintained IVRs, worked on USSD codes, and conducted UATs for new projects. Following that, they joined Bikroy as a Project Manager from April 2013 to March 2014, where they set up departments, developed project plans, and managed budget and resources. Farhana also worked at Bikroy as a Manager of Customer Support from April 2014 to January 2015, overseeing the support center, managing a team, and setting performance targets. Currently, they are Chief Customer Officer at Daraz, starting from July 2020. In this role, they lead customer-centric strategies, optimizes customer journeys, enhances customer satisfaction, and drives revenue growth in the eCommerce industry. Farhana also previously held the position of Head of Customer Experience at Daraz from February 2018 to July 2020.

Farhana Rafiq Uzzaman's education history includes a Bachelor of Science (BS) degree in Computer Information System from the American University of Asia, Sharjah College, which is affiliated with the University of Houston Clear Lake. Additionally, they attended Our Own English High School for their high school education. It is not mentioned if they obtained any additional certifications.