Rebekah O.

Rebekah O. has been in the business world since 2002. Her first role was as a Small Business Sales Consultant at Intuit, where they established trust and relationships with customers by understanding their problems and gathering genuine insights. Rebekah was also an SME Sales Process & Product Mentor, facilitating sales process training, call monitoring and call calibration sessions and mentoring agents on product and sales processes. In 2013, they returned to Intuit as a Change Manager and Customer Experience Leader. In this role, they enabled the awareness and adoption of new technologies and/or processes by encouraging leadership alignment, understanding organizational impacts and developing appropriate interventions to minimize business disruption. Rebekah also facilitated executive, technology and analyst teams in identifying process improvements and service level changes that resulted in a 5x increase in the number of technical defects resolved and yielded a 20pt increase in employee NPS. In 2020, Rebekah O. became a Small Business Owner at Visionfyre LLC. and also founded Mustang Masks. Currently, they hold the role of Knowledge & Change Manager at Docyt.

Rebekah O. is currently pursuing a Bachelor of Science in Psychology with a focus in Organizational Behavior at Capella University. Rebekah previously obtained an Associate's degree in AOS in Holistic Healthcare from Southwest Institute of Healing Arts in 2015. In addition, they have obtained certifications in Life Coaching, Clinical Hypnotherapy, Holistic Nutrition Wellness Practitioner, Neuro Linguistic Programming, IC Agile Certified Professional, Certified Change Management Professional (CCMP), Shane Snow on Storytelling, Designing For Change, and Seth Godin's Value Creation Master Class.