The Customer Success and Support team at Ex Libris, part of Clarivate, is dedicated to ensuring customer satisfaction and success with the company's cloud-based solutions for higher education and research. This team provides comprehensive support and training, assists with onboarding, and manages ongoing customer relationships to ensure effective usage of Ex Libris products. They work to promptly resolve technical issues, educate users, and provide strategic guidance to maximize the value and impact of Ex Libris solutions in academic and research environments.
Aurélien Fesneau
Onboarding Manager
Aviya Ezra
Technical Support Team Lead
Callie Mendoza
Support Manager
Chaim Elbaum
Customer Solutions Manager
Chaim Mizrachi
Senior Manager Customer Care
Claudia Balby
Customer Success Director
James Mitchell
Senior Support Specialist
Jenny Forbes Draeger
Senior Team Lead, Customer Edu...
Kevin Lane-Cummings
Senior Customer Education Trai...
Marek Melichar
Technical Support Team Lead
Orit Gilad
Senior Manager, Customer Care ...
Paul McBride
Tier2 Senior Support Analyst
Wendy Lim
Customer Success Manager
Yoav Eder
Director Of Customer Support
Zoí Daskalakis Aymam...
Customer Success Manager
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