Alena Cherepanova

Alena Cherepanova has a diverse work experience in the technology industry. Alena is currently working as a Trade Support Officer at Exness since May 2021. Prior to this, they were a self-employed Mobile QA (Android) professional in 2020.

From October 2020 to May 2021, Alena worked at Finstek as a Technical Operations Engineer and Trading Platform Engineer. In this role, they provided day-to-day operational support for MT4/MT5, bridges, and other software. Alena also analyzed system and trading issues and offered technical support to clients and colleagues.

Before joining Finstek, Alena was with Spotware Systems for almost 7 years. Alena started as a Product Support Engineer and went on to become the Head of Support. During their tenure, they built and managed the Product Support department from scratch. Alena'sresponsibilities included hiring and coaching support engineers, managing customer support, creating and updating the knowledge base, and coordinating a Product Support team operating 24/5. Alena also played a key role in analyzing customer requirements and raising feature requests for the development teams.

Earlier in their career, Alena worked at MERA, where they held multiple roles including Project Manager, Team Leader/Technical Coordinator, and Software Developer C/C++.

Alena Cherepanova earned a Master's Degree in Information Technology from the State University of Nizhni Novgorod named after N.I. Lobachevsky (UNN) from 2001 to 2006.