Silvia Nauta

Before joining Forbes Travel Guide, Silvia Nauta worked in some of the best hotels in the world. Nauta began her career at the iconic Four Seasons Hotel London at Park Lane and held various management roles in both housekeeping and front office departments. She later took the front office manager position at Acqualina Resort & Spa in Sunny Isles, Florida, where she concentrated on standardizing quality delivery in the division, as well as developing a service program for the residential component of the resort.

Nauta served as guest relations manager on the pre-opening management team at Mandarin Oriental, Las Vegas. Later as learning and development manager there, she focused on the hotel’s vision of obtaining three Forbes Travel Guide Five-Stars, which was achieved in 2012. During her time as director of training at The Breakers Palm Beach, she was integral in establishing the training department, company service quality cycle, and re-structuring the overall service focus. Nauta’s latest appointment was at The Hermitage Hotel in Nashville, Tennessee, where she held the role of director of human resources and strategic planning.