Customer Experience and Support
About
The Customer Experience and Support team at Fortum is dedicated to enhancing customer satisfaction and engagement across all service touchpoints. This team focuses on developing customer-centric strategies, managing onboarding processes, and providing comprehensive support to ensure seamless service delivery. Through performance analytics and insights, they strive to continuously improve client interactions and foster long-term relationships in the energy sector.
Team members
Camilla Lindemark
Director Customer Onboarding &...
Carolina Blid
Customer Success Specialist
Kathinka Blauenfeldt
Senior Manager Performance Ana...
Laura Heimonen
Manager Water Treatment
Oskar Liljewall
Senior Manager, Business Devel...
Sami Näyhö
Manager, Online Channel Develo...
Tiina Järvenpää
Head Of Customer Centricity Co...
Timo Kivi
Sales Director, Projects, Heat...
Tobias Mehnert
Strategic Customer Director & ...
Ulla Leppä
Director, Customer