Robin Raeke

Robin Raeke has a diverse work experience spanning multiple industries and roles. Most recently, in 2022, they have been working as a Senior Client Success Manager at Frontline Education. Prior to that, from 2016 to 2022, they held various positions at Mursion, including Director of People Operations and Executive Director of Client Services.

Before joining Mursion, Robin worked at Frontline Education (purchased Teachscape in January 2015) from 2015 to 2016 as a Manager of Support and Implementation. They managed the upgrade of school district accounts and handled new client onboarding and training.

From 2014 to 2015, Robin worked at SchoolAdmin as a Director of Customer Success and Implementation. They improved implementation processes, coached implementation teams, and consistently met renewal and upselling goals.

At Teachscape, Robin held multiple roles from 2002 to 2014. They served as the Director of Implementation Services and Operations, Director of Professional Services, and Customer Support Coordinator. In these roles, they provided project management, training, and support services to K-12 school districts.

Earlier in their career, from 1999 to 2002, Robin worked at TAKE Supply Chain as a Training Coordinator/Technical Writer. They also worked at Esoterix as an Executive Assistant/Office Manager from 1998 to 1999, where they managed the office and provided support to the executive team. They began their career as a First Grade School Teacher at Austin Independent School District from 1996 to 1998.

Robin Raeke obtained a High School Diploma from Juan Navarro High School in Austin, Texas from 1981 to 1985. They then attended Austin Community College from 1985 to 1987, where they studied Commercial and Advertising Art without obtaining a degree. Robin continued their education at The University of Texas at Austin from 1985 to 1991, earning a BA degree in French and Art History.

In terms of additional certifications, Robin has obtained several from online platforms such as LinkedIn. Some of the certifications they have received include "Leveraging Generative AI for Project Management," "Customer Experience Strategy: Build a Customer-Centric Culture," "Generative AI for Business Leaders," "Engagement Evaluation Best Practices for Customer Success Management," "Customer Experience (CX) Strategy: How to Design an Organizational Approach," "Customer Experience: Creating Customer Personas," "Customer Service: Knowledge Management," "Empathy for Customer Service Professionals," "The 10 Pillars of Customer Experience," "How to Resolve Conflict and Boost Productivity through Deep Listening," "Unlocking Authentic Communication in a Culturally-Diverse Workplace," "Equity First: The Path to Inclusion and Belonging," "Lead with Inquiry, Improvisation, and Intuition," "Project Management Skills for Leaders," "Business Fundamentals for Customer Success Managers," "Develop a Service Orientation," and "Onboarding and Adoption Best Practices for Customer Success Management." In addition to these LinkedIn certifications, Robin has also obtained the "Textio Equitable Performance Feedback" and "Textio Interrupting Bias in Hiring Certification" from Textio. These certifications were acquired between 2022 and 2023.