Shaik Mohammed Sarfaraz Ahamed

Shaik Mohammed Sarfaraz Ahamed has a diverse work experience spanning multiple roles and companies. Shaik Mohammed is currently working as a Strategic Engagement Manager at Gainsight since January 2022. Before that, they were a Customer Success Manager at Persistent Systems from May 2020 to January 2022. Prior to that, they worked as a Customer Success Manager at Actifio from February 2018 to May 2020.

Shaik also has experience at Accenture in India, where they served as a Senior Program Analyst from February 2016 to February 2018. Shaik Mohammed also has a significant tenure at IBM India Private Limited, where they held various roles including Project Coordinator from January 2013 to January 2016, Team Lead from April 2010 to January 2013, and Technical Support Analyst from October 2008 to April 2010.

Their early career includes a role as a Technical Support Analyst at QInfotech Solutions from February 2008 to August 2008. Through their work experience, Shaik has gained expertise in customer success management, program analysis, coordination, and technical support.

Shaik Mohammed Sarfaraz Ahamed obtained a Bachelor's degree in Computer Science from Jawaharlal Nehru Technological University, where they studied from 2003 to 2007. In addition to their academic qualifications, Ahamed has also received several certifications throughout their career. These include the Advanced Customer Success Manager Certified Professional and Customer Success Manager Certified Professional from Gainsight, which they obtained in November 2022 and June 2022, respectively. Shaik Mohammed also holds the Gainsight NXT Associate Administrator Certificate (Level 1), which they obtained in June 2022. In August 2015, Ahamed obtained the Scrum Fundamentals Certified (SFC) from SCRUMstudy - Accreditation Body for Scrum and Agile as well as the ITIL V3 Foundation certification from APMG-International.