Engineering · India · Remote possible
About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/ YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel: Work with scale, our infrastructure handles around 30 Billion+ API hits, 20 Billion+ message events, and more than 200 TeraBytes of data
About the role: We are seeking an experienced Engineering Manager to lead our Generative AI teams. You will inspire and manage a team of engineers, driving performance and innovation. Your role will include developing robust AI-driven products and overseeing strategic project management.
Team-Specific Focus Areas:
Conversations AI -Develop AI solutions for appointment booking, forms filling, sales, and intent recognition -Ensure seamless integration and interaction with users through natural language processing and understanding Workflows AI -Create and optimize AI-powered workflows to automate and streamline business processes Voice AI -Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions -Fine-tune voice models for clarity, accuracy, and naturalness in various applications Support AI -Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems -Develop tools for automated response generation, issue resolution, and workflow management Platform AI -Oversee AI training, billing, content generation, funnels, image processing, and model evaluations -Ensure scalable and efficient AI models that meet diverse platform needs and user demands
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