Engineering Manager - AI

About HighLevel:   HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/ YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel: Work with scale, our infrastructure handles around 30 Billion+ API hits, 20 Billion+ message events, and more than 200 TeraBytes of data

About the role: We are seeking an experienced Engineering Manager to lead our Generative AI teams. You will inspire and manage a team of engineers, driving performance and innovation. Your role will include developing robust AI-driven products and overseeing strategic project management.

Team-Specific Focus Areas:

Conversations AI -Develop AI solutions for appointment booking, forms filling, sales, and intent recognition -Ensure seamless integration and interaction with users through natural language processing and understanding Workflows AI -Create and optimize AI-powered workflows to automate and streamline business processes Voice AI -Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions -Fine-tune voice models for clarity, accuracy, and naturalness in various applications Support AI -Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems -Develop tools for automated response generation, issue resolution, and workflow management Platform AI -Oversee AI training, billing, content generation, funnels, image processing, and model evaluations -Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Requirements:

• Expertise with large scale Conversation Agents along with Response Evaluations
• Extensive hands-on experience with Node.Js and Vue.js (or React/Angular)
• Experience with scaling the services to at least 200k+ MAUs
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 5+ years of engineering experience with 1+ years of management experience
• Strong people, communication, and problem-solving skills

Responsibilities:

• Mentor and coach individuals on the team
• Perform evaluations and give feedback to help them progress
• Planning for fast and flexible delivery by breaking down into milestones
• Increase efficiency by patterns, frameworks and processes
• Improving product and engineering quality
• Help drive product strategy
• Design and plan open-ended architecture that are flexible for evolving business needs